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Shipping Information

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  • We offer free shipping & thermal packaging on every order​​​

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  • Complimentary thermal packaging comprises of a biodegradable eco-cooler with either dry ice or ice packs

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  • In order to provide complimentary best-in-class thermal packaging, we require a minimum order of 5 packs

Free Shipping

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  • ​​Orders are dispatched each week on Monday and Tuesday, for arrival later the same week. We DO NOT ship any packages to transit over the weekend

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  • Orders placed Tuesday afternoon through Friday typically ship on Monday

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  • Orders placed Saturday through Monday typically ship on Tuesday

When we Ship

If we are aware of impending weather conditions such as heavy snow, hurricanes, storms, road closures etc, and/or public holidays that have the potential to impede/delay shipment or delivery of your order, we may choose, at our discretion, to hold your order and ship at the next available opportunity.

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  • Your signature is not required at the time of delivery, and your package will be delivered without a signature

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  • Our products are highly perishable, and we strongly recommend you are available to receive your goods

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  • Do not touch any dry ice that may remain in your package with your bare hands or skin

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  • When your shipment arrives, check that your products are chilled (ie. noticeably cold to the touch)

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  • All products should be placed immediately in your freezer (as should any gel packs, if you want to reuse them)

Receiving your Package

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